FAQ: What If I Miss My Scheduled Time?

Things happen. A meeting runs over. A child comes home early from school. The day simply gets away. If you miss a scheduled session, the first thing to know is that nothing is broken. The second is that the cleanest path forward is a quick message to Guadalupe so the schedule can be adjusted.

This FAQ describes the general expectations around missed and rescheduled sessions. The exact rescheduling and cancellation policy is currently in draft and will be confirmed by Guadalupe before launch. The placeholder note below indicates where the final policy will sit. Treat this article as a guide to the spirit of the approach, with specifics confirmed once finalised.

The general spirit is practical and human. Acupuncture.is is a small practice run by one practitioner. Time blocked for your session is time held for you. If you cannot make it, the earlier you let her know, the easier it is to offer that slot to someone else and find a new time for you. Late notice or no-shows make rescheduling harder for everyone, but life happens and the response will be reasonable.

For Mini Sessions, the 29-minute treatment window is held at your chosen time. If you are not in a position to rest at that exact moment, the session may still be performed if you have given prior consent for that flexibility, or it may be rescheduled. The best practice is to let Guadalupe know as soon as you realise the time will not work, by message or email.

For Full Sessions, missing the 15-minute pre-consult is the more disruptive scenario, since the consult shapes the focus for the treatment window. If the pre-consult is missed but you can join late, you may still complete the session in a reduced format. If you cannot make it at all, rescheduling is the standard approach. Again, early notice is the friendliest option.

For monthly options (Balance and Elevate), unused sessions in a given month do not automatically roll over. The general expectation is that the rhythm of regular sessions is part of the value. The exact terms around rescheduling within a month, or accommodating illness or travel, will be confirmed in the final policy.

Placeholder note: the final rescheduling, cancellation, and refund policy is being finalised by Guadalupe and will be confirmed before public launch. Until that document is published, please contact Guadalupe directly for any specific situation. She will respond reasonably and the conversation is welcome.

What this is not: a transactional, fee-heavy, no-flexibility policy. What it is: a practical agreement that respects both the practitioner's time and your real life. The aim is a working rhythm that supports you and works for the practice.

Related questions

Q: How much notice do I need to give to reschedule?

A: The final notice window is in the policy currently being drafted. As a working expectation, the more notice the better. A day or two ahead is comfortable. Same-day changes are possible in some situations and harder in others. If you know in advance that a date will not work, please move it as early as you can. For unexpected changes, a quick message at the time you realise is the cleanest approach. Guadalupe will respond and find a new time. Specific notice periods will be confirmed in the published policy.

Q: What if I am running late but can still join?

A: For Full Sessions, joining late means a shorter pre-consult and a slightly compressed format. The 29-minute treatment window is fixed in length, so any delay reduces the time available for the consult or the feedback. Send a quick message as soon as you know you will be late so adjustments can be made. For Mini Sessions, the question is less about being late to a call and more about being able to rest at the scheduled time. If you are not in a position to rest, message Guadalupe and the session will be moved or adjusted as appropriate.

Q: What happens if I miss a session entirely without notice?

A: The general spirit is reasonable rather than punitive. A first no-show in a long working relationship is usually handled by simply rescheduling. Repeated no-shows make scheduling difficult and may affect future booking arrangements. The exact terms will be in the finalised policy. If life has been chaotic and you have missed a session, please reach out. A short, honest message is usually all it takes to find a new time and continue.

Q: Are missed sessions refundable?

A: The refund and credit terms are part of the policy currently being finalised. As a general working expectation, missed sessions tend to be rescheduled rather than refunded, particularly with reasonable notice. For paid Mini and Full Sessions, the most common outcome is rebooking. For monthly Balance and Elevate options, the structure works on the rhythm of the month rather than on per-session credits. Specific refund terms will be confirmed in the published policy. If you have a concern, please contact Guadalupe directly.

Q: What if I miss a session because I am unwell?

A: Illness is treated reasonably. If you are unwell, please rest, take care of yourself, and let Guadalupe know as early as you can. Sessions are rescheduled to a time when you are recovered. There is no expectation that you push through a session when you are not well enough. If your illness is significant, please prioritise medical care first and reschedule the acupuncture session for when you are feeling steadier. This is complementary care, and your health comes first.

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Next step. A Mini Session is easy to schedule once you have a clear window. If life has been busy, a free 15-minute chat is also a low-pressure way to start. Book whenever the time fits.